Terms and Conditions

Amenities we provide
Au Pear offers luxury double bedroom suites with king size extra length beds, premium bedding, bath, roll-in shower, separate entrances, block-out blinds, in-room laptop safes, bathrobes, slippers, complimentary designer toiletries, make-up/shaving mirrors, Hollywood vanity lights, dimmers on all lights, Happyhugger bed warmers, wall heaters, gas heaters, bar fridges, tea, coffee, milk, complementary welcome sherry, Tickelmouse rusks, homemade crunchies, hair dryers, camp cot on request, some secure off street parking, flat screen TV’s – a DSTV satellite bouquet with all the sports channels and there is free high-speed internet access internet throughout the house.

Breakfast is not included
Guests are encouraged to use the shared catering facilities as breakfast is not included. We do have dishwashers as well as laundry and ironing facilities (which we’ll do it for you at a small extra charge).

Surcharge
A surcharge of R200 applies for any extra guests sharing accommodation. There is no room for extra beds or mattresses.

Late check-in

Latest arrival time 5.30 p.m. please (arrangements can be made for late arrivals at a small extra charge for the staff to wait up for you – R50 up to 9pm, and R100 thereafter).

Special requests
Please let us know if you have any special requests.

Cancellations
In the event of your booking being cancelled or shortened, the full amount will be refunded to you provided we are able to re-let the accommodation or the balance thereof.

Payment facilities
Sorry, we do not have credit card facilities. Payment is in advance by cash or electronic transfer (no cash or cheque deposits, please). If paying from another country, please add R300 to cover bank exchange fees in South Africa.